At PROElementum, we stand behind the quality of our products. If you’re not fully satisfied with your purchase, we’re here to help with an easy return or exchange process.

Eligibility for ReturnsYou may return or exchange a product within 7 days of receiving it.

  • You may return or exchange a product within 7 days of receiving it.
  • Items must be unused, unwashed, and in original condition with all tags and packaging intact.
  • Proof of purchase (invoice or order number) is required.

Non-Returnable Items

Customized or personalized items

Discounted or sale items (unless defective)

Used, damaged, or washed products

Exchange Policy

If you need a different size, color, or product, we offer hassle-free exchanges. The new item will be shipped once the original product is received and inspected.

Return Process

  1. Contact Us within 7 days of receiving your item via:
  2. Mention your Order Number, reason for return, and attach a clear photo if the item is defective.
  3. Ship the product to our return address (provided upon request).
  4. Once we receive and inspect the product, a refund or exchange will be processed within 3–5 business days.

Refunds

Refunds are issued via your original payment method or bank transfer.

Shipping charges are non-refundable unless the return is due to a mistake on our end (e.g., wrong or defective item).

Damaged or Defective Items

If you receive a damaged or faulty item, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund.

Return Shipping

Customers are responsible for return shipping unless the product is faulty or incorrect.

We recommend using a trackable courier service.